Last Updated: July 31, 2026
These documents are legally binding. Governing law and jurisdiction may vary by your location and are set out in each policy (e.g. Terms of Service, Privacy Policy).
At HubQuery, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real estate platform globally, including property listings and search, HubLets (short-term rentals), HubMarket (service provider marketplace), Agent Directory (agents, agencies & developers), Service Pros (repair and maintenance professionals), verification services, the Careers Portal (job applications and candidate accounts), and related features.
Scope: This policy applies to users of HubQuery worldwide. Depending on your location, additional rights or disclosures may apply (e.g. under the GDPR in the European Economic Area and UK, or the CCPA/CPRA in California).
We collect information that you provide directly to us and information that is automatically collected when you use our platform.
When you create an account, make a booking, or use our services, we collect:
This section applies when you visit the HubQuery Careers Portal (including careers.hubquery.com), create a candidate account, apply for a role, participate in interviews, sign an offer, or otherwise interact with our hiring programs. It supplements the rest of this Privacy Policy and should be read together with our Terms of Service and Cookie Policy.
Depending on how you interact with our hiring experiences, we may collect:
We use careers and recruitment information to:
We do not sell candidate personal information. We may share recruitment data with:
We retain recruitment information for as long as needed to manage active applications, consider you for future roles, meet legal and record-keeping requirements, and resolve disputes. When you request deletion through candidate settings (where available) or by contacting [email protected], we delete or anonymize information that we are not required to retain. Some application records may be kept in anonymized form for compliance and reporting.
We process certain technical data to keep the platform safe and fair, including:
We use the information we collect for the following purposes:
We do not sell your personal information. We may share your information in the following circumstances:
We share information with trusted third-party service providers who assist us in operating our platform and providing services:
We share payment information with Paystack to process payments securely. Paystack handles:
Paystack is PCI DSS compliant and processes payments in accordance with industry security standards. For more information, please review Paystack's Privacy Policy.
We share government ID information and verification data with Prembly (and other verification providers we engage) for identity verification and fraud prevention. Prembly handles:
Prembly uses advanced technology to verify identities while maintaining security and privacy. For more information, please review Prembly's Privacy Policy.
For when verification is required (supply listings and ads, demand payments, optional HubLets guest verification), how listing eligibility works, host-facing trust labels, and how to get help with verification decisions, see our Account & Verification Policy.
In connection with identity verification and higher-risk activity, we may process sanctions, watchlist, politically exposed person (PEP), and fraud-risk signals (including scores, clear or review outcomes, and related case metadata) ourselves and with verification partners. We use these signals to decide whether to allow listings, ads, HubMarket eligibility, payments, or payouts. We do not share raw government ID images, National Identification Numbers, biometric templates, or full partner response payloads with hosts, guests, or other marketplace counterparties. Counterparties may only see limited trust labels (for example verified guest).
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
If you are in the EEA or the UK, you have the right to: access your personal data; rectify inaccurate data; erase your data ("right to be forgotten"); restrict processing; data portability; object to processing; and withdraw consent where processing is based on consent. You also have the right to lodge a complaint with a supervisory authority in your country. Our legal bases for processing include: contract performance, consent, legitimate interests, and legal obligation.
If you are in Nigeria, the Nigeria Data Protection Regulation (NDPR) and related guidance from the Nigeria Data Protection Commission (NDPC) may apply. You may have the right to: be informed about how your personal data is processed; access your personal data; request correction or deletion where applicable; object to or restrict certain processing; withdraw consent where processing is based on consent; and lodge a complaint with the NDPC or another competent authority. We process personal data on lawful bases including consent, contract performance, legal obligation, and legitimate interests consistent with NDPR.
If you are a California resident, you have the right to: know what personal information we collect and how it is used; request deletion of your personal information; opt out of the "sale" or "sharing" of your personal information (we do not sell personal information as defined under the CCPA); and non-discrimination for exercising your rights. We do not sell or share personal information for cross-context behavioral advertising.
You have the right to request deletion of your personal data. To exercise this right:
We use cookies and similar tracking technologies to track activity on our platform and store certain information. Cookies are small data files stored on your device that help us:
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform. For more information, please see our Cookie Policy.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Recruitment and candidate data are subject to the retention rules in the Careers & Recruitment section. When we no longer need your information, we will securely delete or anonymize it, except where we are required to retain it for legal, regulatory, or legitimate business purposes.
Our platform is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected].
Your information may be transferred to and processed in countries other than your country of residence (including the United States, European Union, and other locations where our service providers operate). These countries may have data protection laws that differ from those in your country.
Where required by applicable law (e.g. for transfers from the EEA or UK), we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission or UK authorities, or other approved transfer mechanisms, to ensure your information receives adequate protection. By using our platform, you acknowledge such transfers and safeguards where applicable.
We may update our Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page, updating the "Last updated" date, and sending you an email notification (if you have provided an email address). You are advised to review this Privacy Policy periodically for any changes. Your continued use of our platform after changes become effective constitutes acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We are committed to addressing your concerns and will respond to your inquiries within 30 days.
HubQuery records platform activity events — such as property views, searches, shortlisting, lead submissions, booking initiations, and ad interactions — to power the following features:
Activity event data is stored securely and subject to the same data retention, access control, and deletion policies described in this Privacy Policy. You may request deletion of your activity data at any time by contacting [email protected].
Last updated: July 31, 2026. This Privacy Policy supersedes all previous versions. By using HubQuery, you acknowledge that you have read, understood, and agree to this Privacy Policy.
Last Updated: July 31, 2026
These documents are legally binding. Governing law and jurisdiction may vary by your location and are set out in each policy (e.g. Terms of Service, Privacy Policy).
At HubQuery, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real estate platform globally, including property listings and search, HubLets (short-term rentals), HubMarket (service provider marketplace), Agent Directory (agents, agencies & developers), Service Pros (repair and maintenance professionals), verification services, the Careers Portal (job applications and candidate accounts), and related features.
Scope: This policy applies to users of HubQuery worldwide. Depending on your location, additional rights or disclosures may apply (e.g. under the GDPR in the European Economic Area and UK, or the CCPA/CPRA in California).
We collect information that you provide directly to us and information that is automatically collected when you use our platform.
When you create an account, make a booking, or use our services, we collect:
This section applies when you visit the HubQuery Careers Portal (including careers.hubquery.com), create a candidate account, apply for a role, participate in interviews, sign an offer, or otherwise interact with our hiring programs. It supplements the rest of this Privacy Policy and should be read together with our Terms of Service and Cookie Policy.
Depending on how you interact with our hiring experiences, we may collect:
We use careers and recruitment information to:
We do not sell candidate personal information. We may share recruitment data with:
We retain recruitment information for as long as needed to manage active applications, consider you for future roles, meet legal and record-keeping requirements, and resolve disputes. When you request deletion through candidate settings (where available) or by contacting [email protected], we delete or anonymize information that we are not required to retain. Some application records may be kept in anonymized form for compliance and reporting.
We process certain technical data to keep the platform safe and fair, including:
We use the information we collect for the following purposes:
We do not sell your personal information. We may share your information in the following circumstances:
We share information with trusted third-party service providers who assist us in operating our platform and providing services:
We share payment information with Paystack to process payments securely. Paystack handles:
Paystack is PCI DSS compliant and processes payments in accordance with industry security standards. For more information, please review Paystack's Privacy Policy.
We share government ID information and verification data with Prembly (and other verification providers we engage) for identity verification and fraud prevention. Prembly handles:
Prembly uses advanced technology to verify identities while maintaining security and privacy. For more information, please review Prembly's Privacy Policy.
For when verification is required (supply listings and ads, demand payments, optional HubLets guest verification), how listing eligibility works, host-facing trust labels, and how to get help with verification decisions, see our Account & Verification Policy.
In connection with identity verification and higher-risk activity, we may process sanctions, watchlist, politically exposed person (PEP), and fraud-risk signals (including scores, clear or review outcomes, and related case metadata) ourselves and with verification partners. We use these signals to decide whether to allow listings, ads, HubMarket eligibility, payments, or payouts. We do not share raw government ID images, National Identification Numbers, biometric templates, or full partner response payloads with hosts, guests, or other marketplace counterparties. Counterparties may only see limited trust labels (for example verified guest).
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
If you are in the EEA or the UK, you have the right to: access your personal data; rectify inaccurate data; erase your data ("right to be forgotten"); restrict processing; data portability; object to processing; and withdraw consent where processing is based on consent. You also have the right to lodge a complaint with a supervisory authority in your country. Our legal bases for processing include: contract performance, consent, legitimate interests, and legal obligation.
If you are in Nigeria, the Nigeria Data Protection Regulation (NDPR) and related guidance from the Nigeria Data Protection Commission (NDPC) may apply. You may have the right to: be informed about how your personal data is processed; access your personal data; request correction or deletion where applicable; object to or restrict certain processing; withdraw consent where processing is based on consent; and lodge a complaint with the NDPC or another competent authority. We process personal data on lawful bases including consent, contract performance, legal obligation, and legitimate interests consistent with NDPR.
If you are a California resident, you have the right to: know what personal information we collect and how it is used; request deletion of your personal information; opt out of the "sale" or "sharing" of your personal information (we do not sell personal information as defined under the CCPA); and non-discrimination for exercising your rights. We do not sell or share personal information for cross-context behavioral advertising.
You have the right to request deletion of your personal data. To exercise this right:
We use cookies and similar tracking technologies to track activity on our platform and store certain information. Cookies are small data files stored on your device that help us:
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform. For more information, please see our Cookie Policy.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Recruitment and candidate data are subject to the retention rules in the Careers & Recruitment section. When we no longer need your information, we will securely delete or anonymize it, except where we are required to retain it for legal, regulatory, or legitimate business purposes.
Our platform is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected].
Your information may be transferred to and processed in countries other than your country of residence (including the United States, European Union, and other locations where our service providers operate). These countries may have data protection laws that differ from those in your country.
Where required by applicable law (e.g. for transfers from the EEA or UK), we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission or UK authorities, or other approved transfer mechanisms, to ensure your information receives adequate protection. By using our platform, you acknowledge such transfers and safeguards where applicable.
We may update our Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page, updating the "Last updated" date, and sending you an email notification (if you have provided an email address). You are advised to review this Privacy Policy periodically for any changes. Your continued use of our platform after changes become effective constitutes acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We are committed to addressing your concerns and will respond to your inquiries within 30 days.
HubQuery records platform activity events — such as property views, searches, shortlisting, lead submissions, booking initiations, and ad interactions — to power the following features:
Activity event data is stored securely and subject to the same data retention, access control, and deletion policies described in this Privacy Policy. You may request deletion of your activity data at any time by contacting [email protected].
Last updated: July 31, 2026. This Privacy Policy supersedes all previous versions. By using HubQuery, you acknowledge that you have read, understood, and agree to this Privacy Policy.
You may update your candidate profile, manage job alerts, and adjust certain privacy preferences in the Careers Portal settings. You may withdraw an application before a hiring decision where the product allows it. Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data as described in Section 6 of this Privacy Policy. To exercise these rights for recruitment data, contact [email protected] and include the email address associated with your candidate account.
Where the GDPR or UK GDPR applies, our legal bases for processing recruitment data typically include: steps taken at your request before entering into a contract (evaluating your application), legitimate interests (improving hiring and security, subject to your rights), compliance with legal obligations, and consent where required (for example optional equal-opportunity questions or marketing about future roles).
HubQuery is an equal opportunity employer. Voluntary demographic information, where collected, is used for compliance and diversity reporting as permitted by law and is not used as the sole basis for hiring decisions.
We use Clerk for authentication, account management, and session handling. Clerk processes your email, name, profile image, and authentication data. For more information, see Clerk's Privacy Policy.
When you upload images (e.g. profile photos, property photos, verification documents), we store and deliver them using secure, S3-compatible object storage (for example via our static content domain). Related metadata may be processed by our cloud infrastructure providers as needed to operate the service. For questions about uploads, contact us using the details in this Privacy Policy.
When you contact us through support, Help, or live chat, we process your request in our helpdesk. Authorized team members may enable optional mobile notifications through Telegram (Telegram LLC) so they can respond promptly. In that case, Telegram may process limited information such as a preview of your message, your name, and your email address solely to deliver the notification to our staff. Whether this channel is used depends on staff configuration, not on a visitor setting.
For more information, see Telegram's Privacy Policy.
When you start HubDesk live chat (including as a website visitor before creating a full account), we store your conversation messages, contact details you provide, optional Support PIN verification events, and limited technical context (such as IP-derived approximate location) so agents can route, authenticate, and respond. A formal support ticket is created when an agent escalates the chat or the chat ends unresolved. Transcripts are retained with related support records under our support and retention practices.
Note: We may retain certain information as required by law, for legitimate business purposes, or to complete transactions. Some information may also be retained in backup systems for a limited period.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days, subject to verification of your identity.
You may update your candidate profile, manage job alerts, and adjust certain privacy preferences in the Careers Portal settings. You may withdraw an application before a hiring decision where the product allows it. Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data as described in Section 6 of this Privacy Policy. To exercise these rights for recruitment data, contact [email protected] and include the email address associated with your candidate account.
Where the GDPR or UK GDPR applies, our legal bases for processing recruitment data typically include: steps taken at your request before entering into a contract (evaluating your application), legitimate interests (improving hiring and security, subject to your rights), compliance with legal obligations, and consent where required (for example optional equal-opportunity questions or marketing about future roles).
HubQuery is an equal opportunity employer. Voluntary demographic information, where collected, is used for compliance and diversity reporting as permitted by law and is not used as the sole basis for hiring decisions.
We use Clerk for authentication, account management, and session handling. Clerk processes your email, name, profile image, and authentication data. For more information, see Clerk's Privacy Policy.
When you upload images (e.g. profile photos, property photos, verification documents), we store and deliver them using secure, S3-compatible object storage (for example via our static content domain). Related metadata may be processed by our cloud infrastructure providers as needed to operate the service. For questions about uploads, contact us using the details in this Privacy Policy.
When you contact us through support, Help, or live chat, we process your request in our helpdesk. Authorized team members may enable optional mobile notifications through Telegram (Telegram LLC) so they can respond promptly. In that case, Telegram may process limited information such as a preview of your message, your name, and your email address solely to deliver the notification to our staff. Whether this channel is used depends on staff configuration, not on a visitor setting.
For more information, see Telegram's Privacy Policy.
When you start HubDesk live chat (including as a website visitor before creating a full account), we store your conversation messages, contact details you provide, optional Support PIN verification events, and limited technical context (such as IP-derived approximate location) so agents can route, authenticate, and respond. A formal support ticket is created when an agent escalates the chat or the chat ends unresolved. Transcripts are retained with related support records under our support and retention practices.
Note: We may retain certain information as required by law, for legitimate business purposes, or to complete transactions. Some information may also be retained in backup systems for a limited period.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days, subject to verification of your identity.