Last Updated: July 31, 2026
These documents are legally binding. Governing law and jurisdiction may vary by your location and are set out in each policy (e.g. Terms of Service, Privacy Policy).
This Damage Policy ("Policy") outlines the procedures and responsibilities for reporting, assessing, and resolving property damage claims on the HubQuery HubLets platform. This Policy applies to all short-term rental bookings and is designed to protect both hosts and guests while ensuring fair and transparent damage resolution procedures.
Critical: 24-Hour Reporting Requirement
Hosts must report any property damage within 24 hours of guest checkout. Damage claims submitted after this window may be denied unless exceptional circumstances apply (e.g., hidden damage discovered during deep cleaning).
To file a damage claim, hosts must provide:
The following are considered normal wear and tear and are not eligible for damage claims:
Guests are responsible for:
Guests are financially responsible for:
Within 24 hours of checkout, the host must:
Guests have 48 hours to respond to a damage claim. They may:
If the guest disputes the claim, HubQuery will:
Upon resolution:
Some properties may require a security deposit. Security deposits:
If damage costs exceed the security deposit, the guest will be charged the additional amount.
If a host and guest cannot reach an agreement on a damage claim:
Important: HubQuery's Role
HubQuery acts as a facilitator and payment processor. We are not liable for:
Our role is limited to facilitating communication, processing payments, and providing a platform for dispute resolution. All damage claims are between the host and guest.
We strongly recommend that:
HubQuery does not provide insurance coverage. Hosts and guests are responsible for obtaining their own insurance policies.
For questions about this Damage Policy or to file a damage claim, please:
Last updated: July 31, 2026.
Last Updated: July 31, 2026
These documents are legally binding. Governing law and jurisdiction may vary by your location and are set out in each policy (e.g. Terms of Service, Privacy Policy).
This Damage Policy ("Policy") outlines the procedures and responsibilities for reporting, assessing, and resolving property damage claims on the HubQuery HubLets platform. This Policy applies to all short-term rental bookings and is designed to protect both hosts and guests while ensuring fair and transparent damage resolution procedures.
Critical: 24-Hour Reporting Requirement
Hosts must report any property damage within 24 hours of guest checkout. Damage claims submitted after this window may be denied unless exceptional circumstances apply (e.g., hidden damage discovered during deep cleaning).
To file a damage claim, hosts must provide:
The following are considered normal wear and tear and are not eligible for damage claims:
Guests are responsible for:
Guests are financially responsible for:
Within 24 hours of checkout, the host must:
Guests have 48 hours to respond to a damage claim. They may:
If the guest disputes the claim, HubQuery will:
Upon resolution:
Some properties may require a security deposit. Security deposits:
If damage costs exceed the security deposit, the guest will be charged the additional amount.
If a host and guest cannot reach an agreement on a damage claim:
Important: HubQuery's Role
HubQuery acts as a facilitator and payment processor. We are not liable for:
Our role is limited to facilitating communication, processing payments, and providing a platform for dispute resolution. All damage claims are between the host and guest.
We strongly recommend that:
HubQuery does not provide insurance coverage. Hosts and guests are responsible for obtaining their own insurance policies.
For questions about this Damage Policy or to file a damage claim, please:
Last updated: July 31, 2026.