Last Updated: July 31, 2026
These documents are legally binding. Governing law and jurisdiction may vary by your location and are set out in each policy (e.g. Terms of Service, Privacy Policy).
These Payment Terms ("Terms") govern all payment transactions on the HubQuery platform, including but not limited to property bookings, rent payments, service fees, and subscription payments. By using HubQuery's payment services, you agree to be bound by these Terms, our Terms of Service, and all applicable policies.
HubQuery uses trusted payment processors to collect payments. Depending on your country and product, different partners may apply. By making a payment, you agree to the applicable processor's terms and privacy notice. Card and bank data are handled only by PCI-DSS compliant partners; we do not store full card numbers on our own servers.
We accept the following payment methods:
All transactions are processed in the local currency of the country where the property or service is located (e.g., NGN for Nigeria, USD for United States). Currency conversion rates, if applicable, are determined by your financial institution or payment provider.
By initiating a payment on HubQuery, you authorize us to charge your selected payment method for the full amount of the transaction, including applicable taxes, fees, and service charges. This authorization remains valid until the transaction is completed, cancelled, or refunded.
All payments are subject to verification and fraud screening. We reserve the right to:
Certain payments require the payer to complete HubQuery identity verification (demand KYC) before checkout can succeed. This commonly includes rent payments, lease-related payment steps, and Service Pro booking payments. If verification is incomplete, payment initialization fails and you are directed to Dashboard → Verification, then returned to complete payment. Shortlet guest checkout may still proceed without demand KYC unless the host has enabled “Require verified guest” for that listing. If the host also enabled Guest registration with timing before payment, checkout stays blocked until that registration packet is complete—see the Account & Verification Policy and Host Agreement.
Wallet payout and withdrawal requests by hosts, agents, agencies, landlords, developers, and service professionals generally require an approved verified identity status. Hosts publishing live HubLets shortlets in Paystack markets must also register a Paystack payout bank account before go-live (drafts may be saved without one). Incomplete verification, missing payout setup, or a compliance review may delay or block payouts.
Payment is required in full at the time of booking. Your payment method will be charged immediately upon booking confirmation.
For annual rent payments, payment is required in full before the lease start date. Monthly rent payments may be set up on a recurring basis with your authorization.
Platform fees, agency commissions, and service charges are typically deducted from the total transaction amount before remittance to the service provider (host, agent, etc.). Those fees fund the listed platform services for that product (for example stay checkout and host tools, in-app rent collection, or job mediation). For a plain-language breakdown, see Help (platform fees) and your country hub’s pricing / services pages.
Certain products (for example agent or agency tools, lead tools, valuation or lease-related packs, marketplace visibility, or other premium features offered in your region) may be billed on a recurring basis until you cancel where the product allows cancellation. Renewal dates, amounts, and taxes (if any) are shown in your dashboard billing or subscription area before and after purchase.
Where HubQuery applies an admin-granted, complimentary, or enterprise subscription tier, no recurring card charge may appear for that entitlement. Billing history, entitlements, and sidebar features update from the grant. Admin-granted access can be changed or revoked by authorised operators and does not by itself entitle you to a cash payout equal to a paid plan’s list price.
Refunds are processed according to our Guest Refund Policy and the specific cancellation policy of each property or service. Refunds will be issued to the original payment method used for the transaction.
Separately from mandatory refunds, HubQuery may offer discretionary refunds, HubCredits, or free subscription time under our Credits & Goodwill Policy.
Refunds typically take 5-10 business days to appear in your account, depending on your financial institution. Processing times may vary for international transactions.
The following fees are generally non-refundable:
HubQuery charges service fees for facilitating transactions. These fees are clearly displayed before you complete a payment. Service fees may vary by:
Payment processing fees are charged by our payment processors and may vary by payment method and country. These fees are typically included in the total transaction amount or clearly disclosed before payment.
If your payment method uses a different currency than the transaction currency, your financial institution may charge currency conversion fees. These fees are not controlled by HubQuery.
Payouts to hosts and agents are processed according to the following schedule:
Hosts and agents can receive payouts via:
Payouts may be delayed in the following circumstances:
If a payment fails, we will attempt to process it again. Common reasons for payment failure include:
We may automatically retry failed payments. You will be notified of any payment failures and may be required to update your payment method.
If you initiate a chargeback with your bank or card issuer, we will:
Unauthorized chargebacks (chargebacks filed for valid transactions) may result in:
HubQuery employs industry-standard security measures to protect payment information, including:
If you suspect fraudulent activity on your account, please contact us immediately at our contact page.
You are responsible for:
HubQuery may be required to collect and remit taxes in certain jurisdictions. Where applicable, taxes will be clearly displayed before payment.
Where enabled in platform tax settings, HubQuery may withhold Nigerian withholding tax (WHT) from Service Pro and HubMarket-style vendor payouts before remittance. HubLets host rent and HubLease rent are not withheld under this rule. Super Admins can export a FIRS CSV from Platform → Tax; this export is a filing aid and is not automated e-filing with FIRS.
For questions about payments, refunds, or these Payment Terms, please:
Last updated: July 31, 2026.
Last Updated: July 31, 2026
These documents are legally binding. Governing law and jurisdiction may vary by your location and are set out in each policy (e.g. Terms of Service, Privacy Policy).
These Payment Terms ("Terms") govern all payment transactions on the HubQuery platform, including but not limited to property bookings, rent payments, service fees, and subscription payments. By using HubQuery's payment services, you agree to be bound by these Terms, our Terms of Service, and all applicable policies.
HubQuery uses trusted payment processors to collect payments. Depending on your country and product, different partners may apply. By making a payment, you agree to the applicable processor's terms and privacy notice. Card and bank data are handled only by PCI-DSS compliant partners; we do not store full card numbers on our own servers.
We accept the following payment methods:
All transactions are processed in the local currency of the country where the property or service is located (e.g., NGN for Nigeria, USD for United States). Currency conversion rates, if applicable, are determined by your financial institution or payment provider.
By initiating a payment on HubQuery, you authorize us to charge your selected payment method for the full amount of the transaction, including applicable taxes, fees, and service charges. This authorization remains valid until the transaction is completed, cancelled, or refunded.
All payments are subject to verification and fraud screening. We reserve the right to:
Certain payments require the payer to complete HubQuery identity verification (demand KYC) before checkout can succeed. This commonly includes rent payments, lease-related payment steps, and Service Pro booking payments. If verification is incomplete, payment initialization fails and you are directed to Dashboard → Verification, then returned to complete payment. Shortlet guest checkout may still proceed without demand KYC unless the host has enabled “Require verified guest” for that listing. If the host also enabled Guest registration with timing before payment, checkout stays blocked until that registration packet is complete—see the Account & Verification Policy and Host Agreement.
Wallet payout and withdrawal requests by hosts, agents, agencies, landlords, developers, and service professionals generally require an approved verified identity status. Hosts publishing live HubLets shortlets in Paystack markets must also register a Paystack payout bank account before go-live (drafts may be saved without one). Incomplete verification, missing payout setup, or a compliance review may delay or block payouts.
Payment is required in full at the time of booking. Your payment method will be charged immediately upon booking confirmation.
For annual rent payments, payment is required in full before the lease start date. Monthly rent payments may be set up on a recurring basis with your authorization.
Platform fees, agency commissions, and service charges are typically deducted from the total transaction amount before remittance to the service provider (host, agent, etc.). Those fees fund the listed platform services for that product (for example stay checkout and host tools, in-app rent collection, or job mediation). For a plain-language breakdown, see Help (platform fees) and your country hub’s pricing / services pages.
Certain products (for example agent or agency tools, lead tools, valuation or lease-related packs, marketplace visibility, or other premium features offered in your region) may be billed on a recurring basis until you cancel where the product allows cancellation. Renewal dates, amounts, and taxes (if any) are shown in your dashboard billing or subscription area before and after purchase.
Where HubQuery applies an admin-granted, complimentary, or enterprise subscription tier, no recurring card charge may appear for that entitlement. Billing history, entitlements, and sidebar features update from the grant. Admin-granted access can be changed or revoked by authorised operators and does not by itself entitle you to a cash payout equal to a paid plan’s list price.
Refunds are processed according to our Guest Refund Policy and the specific cancellation policy of each property or service. Refunds will be issued to the original payment method used for the transaction.
Separately from mandatory refunds, HubQuery may offer discretionary refunds, HubCredits, or free subscription time under our Credits & Goodwill Policy.
Refunds typically take 5-10 business days to appear in your account, depending on your financial institution. Processing times may vary for international transactions.
The following fees are generally non-refundable:
HubQuery charges service fees for facilitating transactions. These fees are clearly displayed before you complete a payment. Service fees may vary by:
Payment processing fees are charged by our payment processors and may vary by payment method and country. These fees are typically included in the total transaction amount or clearly disclosed before payment.
If your payment method uses a different currency than the transaction currency, your financial institution may charge currency conversion fees. These fees are not controlled by HubQuery.
Payouts to hosts and agents are processed according to the following schedule:
Hosts and agents can receive payouts via:
Payouts may be delayed in the following circumstances:
If a payment fails, we will attempt to process it again. Common reasons for payment failure include:
We may automatically retry failed payments. You will be notified of any payment failures and may be required to update your payment method.
If you initiate a chargeback with your bank or card issuer, we will:
Unauthorized chargebacks (chargebacks filed for valid transactions) may result in:
HubQuery employs industry-standard security measures to protect payment information, including:
If you suspect fraudulent activity on your account, please contact us immediately at our contact page.
You are responsible for:
HubQuery may be required to collect and remit taxes in certain jurisdictions. Where applicable, taxes will be clearly displayed before payment.
Where enabled in platform tax settings, HubQuery may withhold Nigerian withholding tax (WHT) from Service Pro and HubMarket-style vendor payouts before remittance. HubLets host rent and HubLease rent are not withheld under this rule. Super Admins can export a FIRS CSV from Platform → Tax; this export is a filing aid and is not automated e-filing with FIRS.
For questions about payments, refunds, or these Payment Terms, please:
Last updated: July 31, 2026.